Customer Service Representative - Environmental Service Department - Full time - Day shift

Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady!

SUMMARY

The EVS Customer Service Representative's main function is to handle customer service interactions through either face-to- face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client interactions for management follow-up, provide administrative duties for the front desk, guest services and similar facilities or locations.

QUALIFICATIONS 

• • High School diploma, GED, or equivalent experience
  • Advanced computer literacy with knowledge in the Microsoft suite office products. 
  • Multitask capability, referencing virtual record keeping forms while maintaining multi-line phone system
  • Advanced problem solving and critical thinking abilities, must answer questions and inquiries, troubleshoot problems, with customer service focused actions.
  • 0 to 2 yrs previous client facing hospitality / customer service experience is required.
  • Accurate data input of sensitive information following organization's protocols.
  • Ability to understand and quickly retain training on EVS actions and CRM software. Prior CRM software experience valued.
  • Ability to type 30 wpm

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.