Director Practice Operations - The Ponce Center - FT Days

The Ponce De Leon Center is one of the largest, most comprehensive facilities dedicated to the treatment of advanced HIV/AIDS in the United States. Founded in 1986, the Ponce Center and its onsite affiliates provide various medical and support services to approximately 5000 eligible men, women, adolescents, and children living with HIV/AIDS.

The Ponce Center integrates primary internal medicine and Infectious Disease subspecialty care in the Main, Family, and Transition Clinics. Staffed by doctors, nurse practitioners and physician assistants, nurses, and more than 100 interagency staff. Our care teams seamlessly provide onsite medical, support, and community services.

As a Director of Practice Operations, responsibilities include planning, organizing, delegating, coordinating, and controlling the operations of all assigned practices. The Practice Operations Director works collaboratively with practice physicians to ensure the efficient and effective daily operation of the practice including, but not limited to, the supervision and evaluation of the practice staff and all practice operations, budget management and financial oversight and review, and business process analysis and redesign when warranted.

Job Responsibilities:

- Operational Excellence

 -  Supervise and advise the managers/supervisors at assigned practices and support them in managing the practice.

 -  Analyzing access (lead time) and patient throughput (cycle time) and provider/schedule utilization.

 -  Partner with nurse leader and Medical Director including regular meetings.

 -  Optimize provider templates. Financial Viability

-  Responsible for the financial viability of Grady practices as assigned.

 -  Monitoring progress against budget.

 -  Requesting and implementing capital expenditures.

 -  Planning and managing operating budget on a practice by practice level. Customer Service

-  Understanding and improving customer satisfaction, productivity analysis and efficiency studies.

 -  Ensure service excellence goals and needs are addressed Physician. Physician and Staff Engagement

-  Support clinical and office staff in upholding clinical and administrative quality in practice. 

 - Facilitate monthly provider meetings within assigned practices alongside the Medical Director.

-  Ensure providers at assigned practices understand their obligations: as specified by their agreements with Grady in compliance with Grady policies and procedures in support of Grady's goals.

 -  Serve as partner to Medical Director/Service/Section Chief, physicians, and providers in assigned practices and liaison between physicians and Administration.

-  Providing human resource management and development. Additional duties may  be assigned

Education:

Required: Bachelor's Degree: Business Administration or Health Care Management/Administration

  Preferred: Master's Degree: Business Administration or Health Care Management/Administration

Experience:

Required: Five (5) or more years job related experience including management experience within a hospital or physician practice operation.

   Preferred: Eight (8) or more years job related experience including management experience within a hospital or physician practice operation.